Questions teams ask before switching.
Clear answers about setup, portals, security, AI, hosting and the managed service around your helpdesk.
Product questions
What is Helpdesk.ai.in?
A complete PHP/MySQL support desk for tickets, knowledge, messaging, staff workflows, reports and AI assistance.
Is it only a ticketing system?
No. It combines a customer portal, staff workspace, administrator controls, knowledge base, live messaging, automation and reporting.
Can it support hosting businesses?
Yes. Hosting, domains, email, VPS, dedicated servers, web development and social media workflows can be configured as one industry profile.
Can we use our own branding?
Yes. Your logo, colours, support address, domain, forms and message templates can be prepared for your business.
Security questions
Is the system secure?
It is built with prepared SQL statements, CSRF protection, strict validation, secure password hashing, role checks, MFA options, audit logs and protected uploads.
Who can see customer information?
Access is controlled by role, department and field permissions. Administrators retain full oversight; staff see only what their permissions allow.
Can AI send replies automatically?
AI can assist, draft and classify. Approval and action controls determine what may be sent or changed automatically.
Can retention be configured?
Yes. Retention, attachment expiry, scheduled deletion and masking are installation-specific controls.
Customisation questions
Who configures the installation?
We configure the installation after you tell us the client’s industry, services, support routes and operating preferences.
Can I add staff with different access?
Yes. Create staff roles, groups, departments, skills and field-level access rules.
Can the staff enter customer and admin interfaces?
The administrator can enter every authorised interface. The Staff Portal is also available as a separate sign-in and workspace.
Can we connect external services?
REST/XML APIs, webhooks and selected integrations can be enabled per client requirement.
Pricing questions
Why are plans based on storage?
The model aligns pricing with database, attachment and webspace usage rather than charging per support agent.
How is hosting shared?
One managed server supports a maximum of eight customer installations. Each customer remains separated at the account, database, file, branding and permission levels.
Can the plan be upgraded?
Yes. Move to a larger capacity when usage grows or request a tailored capacity plan.
Do clients receive cPanel or FTP access?
No. Provider-controlled deployment and maintenance can be retained while the client uses the helpdesk portals.
All of it. One managed support operation.
Bring your team, channels and knowledge together with Helpdesk.ai.in.