Ticketing
Tickets that run themselves
Email-to-ticket, SLAs, escalations, merging, saved views, custom fields and full-text search — with AI drafting the first reply.
Included in every plan
A dispatch from helpdesk.ai.in · Vol. 01
A managed support desk for your business — with AI on staff.
Support email made sense in 2010. In 2026, customers expect answers in minutes. Helpdesk.ai.in is a complete support desk hosted and maintained for your business on a secure shared server limited to eight customer installations: tickets, knowledge base, live chat, WhatsApp and staff tooling — with Claude or ChatGPT drafting replies, routing tickets and configuring the desk for your industry.
01 · The Toolkit
Read the full toolkit →Everything a support team runs on, in one install.
AI on staff
An agent before your agents
The AI answers chats from your knowledge base, classifies intent and sentiment, routes by frustration and escalates to a ticket when needed.
Bring your own key
Every channel
Email, chat, SMS, WhatsApp
Two-way WhatsApp, live chat with knowledge inside and SMS updates — one conversation history across all of them.
One thread, five channels
Self-service
Knowledge base & troubleshooter
Categories, ratings, comments, guided troubleshooting and downloads — with AI drafting and summarising articles.
Deflects before it tickets
Management
Reports your team can act on
SLA compliance, response times, staff performance, QA scoring, workload and chat containment — exportable to CSV.
Operational clarity
Security
A desk you can trust
Role-based access, MFA, audit trails, secure uploads, PII controls and provider-managed installation diagnostics.
Secure by design
02 · Setup
See how setup works →A working desk, not a blank admin panel.
1
Tell us the industry and operating model
We configure departments, services, forms, roles, queues, AI instructions and support language around your client’s business.
Provider prepared
2
Connect the channels that customers actually use
Email, web forms, live chat, SMS, WhatsApp and social conversations become one support history.
Tested before handover
3
Give every person the right workspace
Customers receive a clear portal, staff get a focused queue and administrators retain complete installation control.
Ready for day one
03 · The honest scorecard
See the comparison →A managed support operation, separated customer by customer.
| Decision | Helpdesk.ai.in | Generic shared desk |
|---|---|---|
| Cost | Capacity-based hosting, not per-seat rent | New agents and features add recurring charges |
| Configuration | Prepared for your industry and operating model | Your team starts with generic settings |
| Hosting | One managed server for up to eight customer installations | An unrestricted multi-customer vendor platform |
| Data | Separate database, files, branding and permissions per customer | Data remains inside a broad shared vendor environment |
| AI | Claude or ChatGPT with human approval and logs | AI availability depends on the vendor plan |
04 · FAQ
Read all FAQs →Questions before you switch.
How is the service hosted?
It is a managed software service hosted on a secure shared server limited to eight customer installations. Each customer has separate account boundaries, database, files, branding and permissions.
Who configures the client’s admin panel?
You tell us the industry and operating requirements. We prepare the settings, roles, queues, forms and workflows before handover.
Can the administrator enter the Staff Portal?
Yes. Administrators can enter the staff workspace, customer-facing portal and all admin interfaces, then return to the Admin Dashboard.
Simple capacity-based plans
A support desk that grows with your operation.
Plans begin at $25/month for 10 GB and scale with webspace and database usage.